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Troubleshooting & FAQ

Quick fixes for common issues — syncing, sign-in, imports, locked features, Nova, billing — plus a general FAQ.

Data not syncing Make sure your trades, notes, and accounts show up on every device you use. Can't sign in Fix wrong email/password errors, reveal your password, reset it, or use Google sign-in. Import problems Fix an import that didn't work or P&L that looks wrong after importing. A feature is locked Understand which features are Premium, why you hit a limit, and how to unlock everything. Nova or the Indicator Creator isn't responding What to do when Nova or the Indicator Creator stalls or won't reply. Billing and refunds Where to manage billing, how cancellation timing works, and how to ask about refunds. Delete your account or data Remove a trading account and its trades, back up first, or delete your whole account. Frequently asked questions Quick answers about privacy, mobile, supported markets, brokers, the free plan, and support.